Customer information

Returns checklist

BASELINE CLOTHING: Start every BASELINE CLOTHING return by contacting customer care before shipping the item.

BASELINE CLOTHING: Checklist

BASELINE CLOTHING: Items must be returned within 30 days after delivery, unused outside, unwashed, undamaged and complete with original supplied parts.

BASELINE CLOTHING: Not accepted

BASELINE CLOTHING: We may reject items affected by wear, washing, odour, staining, damage, missing tags or incomplete return information.

BASELINE CLOTHING: Refund method

BASELINE CLOTHING: Approved refunds go back to the payment method used for checkout after inspection at the return address.

BASELINE CLOTHING: Cancellation right

BASELINE CLOTHING: For most online goods, UK consumers can tell us they wish to cancel within 14 days after delivery without giving a reason. BASELINE CLOTHING: After telling us, the goods should be sent back within the following 14 days.

BASELINE CLOTHING: Extended store return window

BASELINE CLOTHING: In addition to the statutory cancellation right, BASELINE CLOTHING may accept eligible returns within the store return window shown on this page when the goods pass everyday garment checklist review.

BASELINE CLOTHING: Condition of returned goods

BASELINE CLOTHING: Returned items must be clean, unused beyond reasonable inspection, undamaged, unwashed and complete with supplied tags, packaging, accessories and documentation. BASELINE CLOTHING: We may reduce the refund if handling goes beyond what is necessary to inspect the item.

BASELINE CLOTHING: Return postage

BASELINE CLOTHING: The customer pays return postage for change-of-mind returns unless we agree otherwise or the product was faulty, incorrectly supplied or materially not as described. BASELINE CLOTHING: We recommend tracked postage because the customer remains responsible for the parcel until it reaches us.

BASELINE CLOTHING: Refund timing

BASELINE CLOTHING: Approved refunds are issued to the original payment method within 14 days after we receive the goods back or receive acceptable evidence of return. BASELINE CLOTHING: Bank and payment-provider processing times are outside our control.

BASELINE CLOTHING: Items that may be refused

BASELINE CLOTHING: We may refuse or reduce refunds for items affected by wear, scent, make-up, washing, alteration, missing parts, hygiene concerns, damage after delivery or return parcels sent without enough order information.

BASELINE CLOTHING: Store-specific inspection notes

BASELINE CLOTHING: Baseline returns are checked for fleece pilling, denim creasing, cargo flap strain, drawcord stretching, work-pant knee marks, zip abrasion and signs that casualwear staples were worn beyond a normal indoor fit check.

BASELINE CLOTHING: Who sells to you

BASELINE CLOTHING: BASELINE CLOTHING is operated by BASELINE CLOTHING LTD, company number 17347984. BASELINE CLOTHING: The registered office and approved returns address is Unit M, Westwood Industrial Estate, Arkwright Street, Oldham, Lancashire, England, OL9 9LZ. BASELINE CLOTHING: Customer support is available at support@baselineclothinguk.com or +44 7383 617860. BASELINE CLOTHING: Store records may include hoodie sizing questions, cargo-pocket option choices, denim wash comparisons, drawcord and zip care notes, everyday wear inspection records and carrier exception checklists, which helps customer care review orders, product questions, delivery exceptions and returns without mixing this store with another brand.

Business record

Operator

BASELINE CLOTHING LTD

Company number

17347984

Return address

Unit M, Westwood Industrial Estate, Arkwright Street, Oldham, Lancashire, England, OL9 9LZ

Customer care

support@baselineclothinguk.com · +44 7383 617860